Frequently Asked Questions
Common questions about CastellanAI.
Quick Answers
Find answers to the most common questions organized by category.
FAQ Categories
- 📋 General
- 💳 Billing
- 🖥️ Agents
- ⚙️ Technical
- 🎧 Support
General Questions
What is CastellanAI?
CastellanAI is an enterprise AI-powered security monitoring platform that analyzes security events from your endpoints and provides real-time threat detection and response capabilities.
Which platforms are supported?
| Platform | Minimum Version |
|---|---|
| Windows | Windows 10 (1809+), Windows Server 2019+ |
| Linux | Ubuntu 20.04+, Debian 11+, RHEL 8+, CentOS Stream 8+ |
| macOS | macOS 12 (Monterey) or later |
Is my data secure?
Yes. All data is encrypted:
| Protection | Implementation |
|---|---|
| In Transit | TLS 1.3 |
| At Rest | AES-256 |
| Compliance | SOC 2 Type II |
Billing Questions
Can I change my plan?
Yes, you can upgrade or downgrade at any time.
Navigate to: Settings → Billing → Change Plan
What payment methods are accepted?
| Method | Availability |
|---|---|
| Credit Cards | Visa, Mastercard, American Express |
| Bank Transfers | Enterprise customers |
Is there a free trial?
Yes, we offer a 14-day free trial of the Medium Business tier. No credit card required.
Agent Questions
How many agents can I deploy?
| Subscription | Agents |
|---|---|
| Small Business | Up to 20 (5 included + 15 additional) |
| Medium Business | Up to 75 (25 included + 50 additional) |
| Enterprise | Unlimited |
How much bandwidth does the agent use?
With smart filtering enabled, agents typically use 1-5 MB/day depending on event volume.
Can I run the agent on virtual machines?
Yes, the agent works on:
- Physical machines
- Virtual machines
- Containers
Technical Questions
What events does the agent collect?
| Event Type | Examples |
|---|---|
| Authentication | Logins, failures |
| Process | Execution, termination |
| Network | Connections, traffic |
| File System | Changes, access |
| Configuration | System changes |
How does AI analysis work?
Our AI pipeline uses:
| Stage | Purpose |
|---|---|
| Pattern Matching | Known threats |
| Anomaly Detection | Unusual behavior |
| Correlation | Related events |
| Risk Scoring | Prioritization |
Can I integrate with my existing SIEM?
Yes, we provide multiple integration options:
| Integration | Availability |
|---|---|
| REST API | All tiers |
| Webhooks | All tiers |
| Syslog Forwarding | Enterprise |
Support Questions
How do I contact support?
| Channel | Contact |
|---|---|
| support@castellanai.com | |
| In-Portal Chat | Click "?" icon |
| Phone | Enterprise customers only |
Where can I report bugs?
Report bugs via:
- Email: support@castellanai.com
- In-portal chat
Response Times
Response times vary by subscription tier. See Support for details.
Quick Reference
Event Retention by Tier
| Subscription | Retention |
|---|---|
| Small Business | 24 hours |
| Medium Business | 7 days |
| Enterprise | 30 days |
Support Response Times
| Tier | Chat | |
|---|---|---|
| Small Business | 4 hours | Business hours |
| Medium Business | 1 hour | 24/7 |
| Enterprise | 30 minutes | 24/7 + Phone |
Still Have Questions?
| Resource | Description |
|---|---|
| Documentation | Complete documentation |
| Contact Support | Get personalized help |
| System Status | Service health |