Managing Agents
Monitor your deployed CastellanAI agents and enroll new devices.
Portal vs Security Dashboard
The Customer Portal Agents page is for monitoring agent status and enrolling new agents. To configure, control, or edit agent settings, use the Security Dashboard.
Viewing Agents
From the portal dashboard, click Agents to see all registered agents.
Agent Status
| Status | Description |
|---|---|
| Connected | Agent is online and sending events |
| Disconnected | Agent hasn't communicated recently |
| Pending | Agent registered but not yet configured |
| Error | Agent reporting connection issues |
Agent Details
Click on any agent to view:
- Last Seen: Last communication timestamp
- Events (24h): Events sent in the last 24 hours
- Version: Agent software version
- Platform: Operating system
- IP Address: Agent's network address
Adding a New Agent
- Click + Add Agent
- Select your platform (Windows/Linux/macOS)
- Download the installer
- Copy your Customer ID
- Install on your endpoint
See Installation Guides for detailed instructions.
Removing an Agent
- Click on the agent you want to remove
- Click Delete Agent
- Confirm the removal
warning
Removing an agent from the portal doesn't uninstall it from the endpoint. You'll need to uninstall the agent software separately.
Agent Quotas
Your subscription tier determines how many agents you can deploy:
| Tier | Included | Maximum Additional |
|---|---|---|
| Small Business | 5 | 15 |
| Medium Business | 25 | 50 |
| Enterprise | 100+ | Unlimited |
Need more agents? Upgrade your subscription.